Support Tickets

List of valid attributes:

Attribute	Description	Specifics
created_at	Timestamp when ticket was opened	Must not be empty, Cannot be set
opened_by	ID of user who opened the ticket	Must not be empty, UUID type, Must be set
ticket_number	Human-readable number of ticket	Incremental integer, Cannot be set

Create

This endpoint opens a ticket. Every signed-in user can open a support ticket for themselves. Opening a support ticket results in a chat for this ticket where the user opening it is a participant.

Example request:

{
  "data": {
    "id": "b057032d-35f2-489a-bcde-c3b1745971b5",
    "type": "support_ticket",
    "attributes": {
      "opened_by": "b057032d-35f2-489a-bcde-c3b1745971b5"
    }
  }
}

Example response:

{
  "data": {
    "id": "b057032d-35f2-489a-bcde-c3b1745971b5",
    "type": "support_ticket",
    "attributes": {
      ...
    }
  }
}

HTTP Request

POST api/v1/support_tickets